If you have paid up front for medical services, you must submit a claim for reimbursement.

Starting October 29, you can submit travel insurance claims via a new user-friendly, mobile responsive online claims submission portal. The portal provides a smoother, more efficient experience, while keeping you informed at each stage along the way.

Who can Submit Claims Online?
 
Anyone who as of October 29th has not previously opened a claim over the phone or contacted Allianz for medical assistance in real time. For those who have a claim open with Allianz, you should continue to follow the current claims submission process.

How to Access the Site

The online claims portal is accessible at www.allianzassistanceclaims.ca 24/7 from any device or browser.

What you can do in the Portal:

• Easily create a secure account, where you can submit and track the status of your claim
• Upload all necessary documents to process a claim instead of sending them in via regular mail;
  No scanner? No worries: photos of documents taken with a mobile phone are also accepted
• Easily identify any documents you may have missed and add them to your claim submission
• Save and return to a claim you started but have not yet submitted
• Track the status of your claim online
• Skip the step of completing and mail in a paper claim form with supporting documents, which will help create a more efficient experience

Which Claims Types are Eligible?
 
All products and benefits, including medical, trip cancellation, trip interruption and baggage, are eligible.

Travel Medical Emergencies
 
If you experience a medical emergency while travelling, it remains important that you call Allianz Global Assistance before seeking treatment whenever possible. Their agents will provide you with a referral to the nearest medical facility, arrange billing on your behalf whenever possible, and advise you of important information related to the claims process and more.
 
In a serious medical emergency, you should go to a hospital and have a family member or friend call Allianz on your behalf once you are at the facility.